Privacy Statement

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See also our Service Agreement
See also our Appropriate Use Policy

At Ideal Access your online privacy is a serious issue, which is why we have outlined such a respectful and comprehensive Privacy Statement.

The Privacy Statement will detail the following information:

1. Information Ideal Access gathers/tracks;
2. Use of the information Ideal Access gathers/tracks;
3. Information disclosure;
4. Security against information loss, theft;
5. Privacy related complaints.

If you have any questions or concerns regarding this privacy statement, or your privacy with Ideal Access, please contact us by completing the following form.

I. Information Ideal Access Gathers/tracks

The Ideal Access Web site automatically captures the visitor's IP address (e.g. whether the user is logged on from a .ca, .com, .gov or .edu domain). It will also record a subscriber's first and last name, postal address, e-mail address, phone number, and company name. In the case of online contests and surveys, Ideal Access may request your name, username, and contact information, as well as other questions regarding your computer system, platform and browser, or your personal Web preferences as a requirement of entry.

II. Use of the Information Ideal Access Gathers/tracks

The goal of Ideal Access is to be your launching pad to the World Wide Web and provide you with the information, products and services you desire. To achieve this goal Ideal Access may need to gather personal information. This personal information is collected for the purposes of product monitoring, product/service improvement and, in some cases, targeted promotions. In addition, we may use personal information to dynamically generate certain pages on our Web site and to send members our monthly e-mail newsletter if they subscribe. We never sell or redistribute personal information. In the case of contest entry information, Ideal Access reserves the right to publish the winner's name and answers on our Web site.

III. Information Disclosure

Unless you consent in writing thereto or unless disclosure is required by law, Ideal Access will not disclose any personal information pertaining to you, to any party other than:

1. An agent or credit agency retained by Ideal Access to collect any overdue amounts owed to Ideal Access by you pursuant to the terms of our Service Agreement;
2. Administrative personnel of Ideal Access, provided that the personal information is released to such personnel solely for Ideal Access' internal administrative purposes;
3. Any Ideal Access agent or contractor requiring such personal information for the sole purpose of permitting the provision to you of the Service to be provided by Ideal Access pursuant to the terms of the Service Agreement; and
4. As may be required by any binding law or government decree.

IV. Security Against Information Loss, Theft

Ideal Access has security measures in place to attempt to protect you against the loss, misuse and alteration of your user data that is under our control. In all cases, your information is retained in secure facilities, protected from unauthorized access and kept only as long as is reasonably required. Only authorized employees who have a need to know your information for the purposes described in this policy have access to the information you provide. Ideal Access has strict non-disclosure contracts with all Ideal Access employees who have access to the databases storing user information or to the servers hosting our services. Any other particularly sensitive information, such as your credit card number collected for account payment, is encrypted on our servers and only access to the last four numbers is available to employees for security check and user-confirmation purposes.

Ideal Access is not liable for any illegal use of your personal information that is beyond our reasonable control. You are ultimately responsible for the security of your Ideal Access username and password: Please take care when using and storing this information. Ideal Access recommends that you do not divulge your password to anyone and that you change your password regularly. You should log out of your browser at the end of each computer session to ensure that others cannot access your personal information and correspondence, especially if you share a computer with someone else or are using a computer in a public place like a library or Internet café.

V. Privacy related complaints

If you believe that Ideal Access has not complied with its Privacy Statement with respect to your personal information, you may write the Ideal Access Privacy Officer at the address indicated above.

In your letter please describe, in as much detail as possible, the manner in which you believe Ideal Access has not complied with its Privacy Statement. We will investigate your complaint promptly.

Please note that if you provide Ideal Access with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion they may not), Ideal Access cannot guarantee your most recent privacy preference will be honoured.

Also, please note that Ideal Access is not responsible for the content or privacy practices of non- Ideal Access Web sites to which Ideal Access or any other of the Provider Web site may link.