Frequently Asked Questions

Frequently Asked Questions > Technical Questions > My Account

E-mail FAQ:

1. How can I create a new e-mail address?
2. How can I change my main e-mail address?
3. Can I forward my e-mails?
4. Can I upgrade my mailbox to contain more than 5 Megs of server space?

Alias FAQ:

1. What is an alias?
2. How can I create an e-mail alias?
3. Can I add additional e-mail alias destinations (mailing lists)?
4. Why are there "..." beside my destination e-mail address?
5. Can I have more than 2 aliases?

Functionality FAQ:

1. If I change my dial-up password, will my e-mail password be changed as well?
2. How much time will I have to wait until the new password takes effect?
3. What does case sensitive mean when I change my password?
4. How can I check my usage report?
5. What should I do if my password doesn't work?

Purchase Product FAQ:

1. How can I buy additional products/services?
2. If I buy an additional product, when will it apply to my account?
3. Can I view my last invoice online?
4. Can I pay online?
5. I want to pay my invoice online. Is the site secured for credit card transactions?

General FAQ:

1. I need more help, how can I contact Ideal Access?
2. Is the usage report done in real-time?
3. I got an error message after trying to make a modification to my account, what should I do?
4. What are cookies? Why should I use them, and how do I enable them?