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Frequently Asked Questions

Frequently Asked Questions > Technical Questions > Connection

  1. How do I connect to the Internet using Ideal Access?
  2. How do I change my current location?
  3. How do I disconnect from the Internet?
  4. What does an error 691 mean?
  5. I keep getting the message that the "modem cannot detect a dial tone".
  6. I want to disable call waiting for my dialup connection.
  7. Whenever I try to log in to the Internet, I get a recorded message saying it can't complete the call as dialed. Why is this?
  8. How do I verify whether an access number is a local call?
  9. What kind of connection rates can I expect using your service?
  10. What is causing my computer to disconnect from the Internet?
  11. How can I improve my computer's Internet connection speed?
  12. Why is my connection slower at some times and faster at others?
  13. How long can I be logged on?
  14. Should I change my password on a regular basis?
  15. Is it safe to use my credit card on the Internet?
  16. Will I be charged for any services while browsing the Internet?