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Frequently Asked Questions

Frequently Asked Questions > Billing Questions > General

  1. What is my billing date?
  2. How will I receive my monthly bills from Ideal Access?
  3. Whom should I contact if I do not receive my invoices by e-mail?
  4. What billing methods do you accept?
  5. How does Ideal Access bill my credit card?
  6. How will I know if Ideal Access was unable to debit my monthly balance from my credit card?
  7. Should I inform Ideal Access when I cancel or receive a new credit card?
  8. What exactly is the suspension of my account?
  9. What could cause the suspension of my account?
  10. Are the invoices received by e-mail valid for deductions?
  11. Do I have to renew my account with Ideal Access?
  12. If I cease to use my account will I continue to be billed?