Appropriate Use Policy

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See also our Service Agreement
See also our Privacy Statement

Our Appropriate Use Policy (AUP) is designed to help protect our customers and the Internet community from irresponsible or illegal activities. If you are dissatisfied with the Service or with any terms, conditions, rules, policies, guidelines or practices of Inter.net Canda Limited ("The Provider"), in operating the Service, your only remedy is to discontinue your account using the procedure stipulated in the Provider's Service Agreement. Please keep in mind that these policies are subject to change at any time without prior notice and in no way do they replace the Service Agreement.

Primer

This document provides a general understanding of the Provider's policy on the Appropriate Use of the Provider's services. Common sense and judgment are a necessary part of any system of rules, and the AUP is no exception.

Protection of our customers and our resources, the ability to provide quality service to our customers, conformance with existing law, and the protection of our reputation as a service provider are all contributing factors to decisions on AUP violations.

It is our intention to allow Ideal Access customers access to the Internet with minimal or no interference. The Provider believes in free speech, however, certain activities are considered inappropriate by the Internet community at large and cannot be permitted under the guise of free speech. The Provider does not monitor the activity of accounts except for measurements of system utilization and billing records. Nevertheless, in our efforts to promote good citizenship within the Internet community, if we become aware of inappropriate use of the Provider service, we will respond accordingly.

The Provider reserves the right to terminate service with or without notice should an the Provider account be used to violate the AUP. Flagrant violations of the AUP will result in immediate termination of service. If the Provider terminates your account for any reason described in our AUP, you agree to not register, either directly or through another person, another account with the Provider without obtaining the Provider's prior written permission.

Section 1. Violation and Description of Appropriate Use

The Provider maintains a "Zero Tolerance" policy towards SPAM and Network Abuse

1. General Violations
2. E-mail
3. News

I. General Violations

Account Sharing: All of the Provider's plans are for individual and single simultaneous use only. You agree not to share the password of the account with anyone else.

Impersonation/Forgery: Adding, removing, or modifying identifying network header information ("spoofing") in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is especially frowned upon.

Network/System unfriendly activity: Any activities which adversely affect the ability of other people or systems to use the Provider services or the Internet is prohibited. These activities include, without limitation: "denial of service" (DoS); attacks against another network host or individual user; attempts to obtain unauthorized access, such as attempts to circumvent user authentication or security of any host; network or account ("cracking"); accessing data not intended for the customer; logging into a server or account that the customer is not expressly authorized to access; probing the security of other networks.

Privacy violations: Attempts, whether successful or otherwise, to gain access to any computer system or customer's data without consent, are prohibited. The Provider users agree not to use any process, program, or tool via the Provider Services for guessing the passwords of customers on the Provider or other systems.

Threats: Threats of bodily harm or destruction of property are always prohibited.

Inappropriate Content: The Provider will not tolerate inappropriate content from its users. Child pornography and Hate content are examples of inappropriate content and are expressly forbidden on our service. The Provider maintains zero-tolerance on this issue and service to any user displaying this type of offending material will be terminated immediately.

Spam: A popular term used to describe the mass posting of substantially similar messages to one or many Usenet newsgroups. The term is also applicable to similar behavior in e-mail. Posting multiple messages to individual newsgroups or posting to a large number of newsgroups with a single message is equally prohibited. Intentionally or maliciously flooding a newsgroup with the intent to disrupt the use of that group by other participants is strictly prohibited.

For more on Spam, please visit: http://www.mindworkshop.com/alchemy/nospam.html

II. E-mail

E-mail that has been left on our server may be deleted if it surpasses 5MB and has been left on the server for more than 5 consecutive days, if it has not been read and been left on the server for over 3 months, or if it has been read and left on the server for one month. This will not affect you as long as your e-mail software is configured appropriately.

You may not, and you agree not to, use your Ideal Access account to send out: large quantities of unsolicited e-mail of whatever nature - commercial, personal or otherwise - also known as "spamming" or "mail bombing"; messages that are threatening, harassing, coercive or otherwise abusive in nature; e-mail messages to another individual or another system that has explicitly requested that you cease. Nor are you permitted to distribute, solicit or forward chain letters, pyramid schemes, multilevel marketing schemes or other similar types of activities (either through e-mail, your Web site, postings, Usenet news, on IRC or any other similar mechanism).

You may not, and you agree not to, use your Ideal Access account or e-mail address to: collect responses from unsolicited commercial e-mail; impersonate another user or otherwise falsify your username in e-mail or Usenet postings with the intention to defraud, misrepresent or avoid recriminations arising from activities not permitted in virtue of this AUP or other such policies. All the above is prohibited, as is any additional activity the Provider may, from time to time, inform a subscriber as prohibited.

III. News

Please use your judgment when posting to any newsgroup. Many groups have FAQs, guidelines and standards, which describe what is acceptable to them. Spam and off-topic articles originating from the Provider diminish the usefulness of this resource for everyone.

Do not cross-post a single article to more than 5 groups. The Provider may cancel such articles.

You may not forge or remove header information. This includes attempts, whether successful or unsuccessful, to circumvent the approval process for posting to moderated groups and issuing news control messages. The Provider may cancel such articles.

You shall not cancel messages other than your own. You may, however, cancel posts forged in your name.

Flames, hostile attacks, or invectives aimed at a group or an individual poster, are generally considered inappropriate. Flames in the non-service groups are not encouraged. We believe that it is better to ignore flames than respond to them.

Threatening or harassing news articles are prohibited.

Section 2. Reporting Abuse to the Provider

If you are aware of a potentially inappropriate use, please direct the information to the Policy Management Staff by filling out the following form. The Policy Management Department will investigate complaints and potential violations carefully before taking action. Where, in the Provider's opinion, as determined at its sole discretion, it is appropriate and warranted, it may take any one or more of the following actions, without limitation:

• issue warnings: written or verbal
• suspend the account
• terminate the account
• bill for administrative costs and/or reactivation charges
• lay complaints with the proper authorities for prosecution

If you want to report abuse of newsgroups or e-mail please include the following information:

• the forum in which the inappropriate message was found (e.g., newsgroup or e-mail)
• the name of the newsgroup in which the inappropriate message was found
• the username of the sender
• a copy of the message with full headers (dates, IP, time zones)

The Provider reserves the right to modify this policy at any time.